“The hat received is crumbled and folded and looks nothing like the photo. Really disappointing for the $108 I paid and it’s nothing like the Melin quality I’m used to.”
Hi there! Thank you for reaching out to melin! We are sorry to hear you weren't fully satisfied with the Odyssey Stacked Thermal - British Khaki, but we truly do appreciate your feedback about this. We are always looking to improve and that starts with feedback like yours. The Odyssey Stacked Thermal - British Khaki is an unstructured hat with a Waxed Canvas Exterior, so it would look and feel different than our normal Odyssey Hydro structured hats. Our customer service team would be more than happy to assist you with a return or exchange so you can try out a different style. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
Posted 1 year ago
Matt
Verified by
“as far as hats go, Melin can do no wrong. This one looks great and feels even better. ”
