“I recommended the shipping protection because the item was a gift for my son and I wanted to make sure there would not be a problem if I needed to return it due to any damage during shipping. However, I think it is ridiculous to have to pay extra to insure that a company will stand behind a return for merchandise that does not arrive in acceptable condition. It should be the responsibility of the retailer to package the item in such a way that there is minimal chance for damage to the inside contents. The hat I purchased was inside of a nice plastic bag to keep it free from dirt; but it was then shipped in a cardboard box without any packing material. The box was smashed on one side, but thank goodness it did not damage the contents. I think it could have been packaged better to avoid damages, and not need to purchase shipping protection.
If I ordered a new car, I would expect the manufacturer to protect it from damage during shipment to the dealership. I would not expect to have to select an option for shipping protection to insure that it arrives safely and without damages.”
“Idk if all your hats are like this one, when they have flat rim, but the way the top sucks in towards my head is so not what I wanted. So Ill just keep it in plastic and collect it. Hopefully the next one I get I can wear”
Hi there, ! Thank you for reaching out to melin! We are sorry to hear that the fit of the Coronado Brick Hydro is not working out for you. We truly do appreciate your feedback about this. We are always looking to improve, and that starts with feedback like yours. If you are interested, our customer service team would be more than happy to assist you with a return or exchange so you can try out a different style that may be a better fit. You can reach out to us via the contact information on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
