“very disappointed when I saw the box arrive, it was in a melon box, but did not seem to be the protected or reinforce box that the last order came in which protected my two hats and insured, they laid nicely upon one another and didn’t turn or tumble. This box was bent into the corners and when I opened it, the two Hydro light calves were upside down, not sitting nicely upon one another with the caddy cap lying across both of them unfortunately since the box was so loose, they were able to toss and turn all the way to Florida. I paid extra for expedited shipping and I saw that the melon protective box was added. These are not cheap hats and it’s just very disappointing to see them arrive with such lack of care for the purchaser you would think seeing a customer order three more hats than the last time would indicate a loyal customer. I hope someone reaches out to help rectify this situation because I plan on ordering more hats and hope this was just a one time mistake.”
Hi there, Justin! Thank you for reaching out to melin! We are sorry to hear that you are experiencing issues with your order. We appreciate your feedback, and we apologize if the delivery of the hat did not meet your expectations. We do have a warranty under our hats for any manufacturing defects. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
“Bought 2 xl hats
Good quality as expected from melin and their price point.
I notice that both hats dont fit the same though oddly. One is much tighter than the other.
Overall nice hats though. They should last me a while”
“Not sure why this extra charge is supposed to do other than make the company extra money. If I pay for a product isn't it up to the supplier to make sure it makes it?”
Hi there, Ashley! Thank you for reaching out to Melin! We are very sorry if you were not informed about the Shipping Protection. If you are interested, our customer service team would be more than happy to assist you. You can reach out to us through our contact information at www.melin.com! If you have any more questions or comments, please let us know. Have a great day!
Posted 2 months ago
"Ashley"
Verified by
“Not sure why this extra charge is supposed to do other than make the company extra money. If I pay for a product isn't it up to the supplier to make sure it makes it?”
