Hi there, Tara! Thank you for reaching out to melin! We are sorry to hear that you received a damaged box. The good thing is, your order is covered with shipping protection. Our customer service team would be more than happy to assist you with this issue and make sure you are fully satisfied with your purchase. You can reach out to us through our contact on www.melin.com! If you have any more questions or comments, please let us know. Have a great day!