“I purchased the Professional Microfiber Mop System as a gift for a friend who had just moved into a new place and had tile floors. The system was delivered in a timely manner. Upon opening the box I removed the mop system and realized that my friend would not have the physical strength to use it. I then emailed the company was directed to a pleasant person who explained how to return the item and receive a full refund (as it was never used). My experience was handled in a pleasant and efficient manner and I would order thru this company again. Very Pleased. Thank you Marion Howse”