“Neither times have the gift cards actually mailed and I have had to go back and forth with customer service to get the numbers. (They always gave them to me, so I did get the cards, just a bit of a hassle.)”
“Second time gift cards didn't send. Second time I've contacted support and they said it's a system issue they fixed. And second time I had to re-contact support just to get them to send me the card numbers manually. Otherwise, they are easy to use at checkout.”