“Chaotic! Sim never arrived through the post. Online AI chat couldnt sort it. Had to drive to Currys store. Still not solved but told the sim they gave me in store would be liv later in the day. It wasn't! Then got badly scammed after taking what i thought eas a customer service number off the web. Not your fault but a nightmare unfolded. Eventually got it sorted on line but not a good experience.”
“Disappointed with the sim contract purchased and tried to cancel within the 14 cooling off period. Bounced back and forth for over two hours with ID mobile and asked to terminate contract but told termination fee would be £171. The full contract was £180. People i spoke to in both companies said the other would sort my problem. I would avoid these pair like the plague.”
“The simcard is supposed to arrive in 3 working days and hadn't come in 13 days so I had to act to pull out of the deal using my statutory right within 14 days. The act of canceling the contract is not easy and the company uses offshore call centre's, the operative was very hard to understand
The next day I got an invoice for zero but I've been charged over 4 pounds. Finally after all this the simcard arrived.”
“Could not activate it because I was already with ID mobile but because I didn’t do it as an upgrade it would not activate and I would’ve lost my old number so in the end left ideal altogether to get better deal”
“Every time signal drops and cutdown totally.
Here is the scenario
Mobile turn off - Turnnon - signal on - signal off
Flight mode on -Flight mode off - signal on - signal off.
Worst till date”
“I had a very bad experience
My phone was supposed to be connected and working on the 23rd of June. Today is the 29th of June and still nothing from them. The last email which I received on 27th of June indicated that My connection should start working within 2 to 24 hours. It’s past that time and still nothing. very unprofessional. and left me frustrated and angry”
