“ID mobile is a virtual network ( no people contact) So placed order , PAC code to keep my O2 number and no price increase in April.All went smoothly and 3 has better signal so all good.”
“iD Mobile failed to connect my SIM and do the transfer from my previous provider.
So far I've been more than 24 hours with no phone and their customer service is terrible and not helpful at all.
Customer Services told me yesterday that my new SIM would be active at 10pm. Today is 9 am and still not active.
Terrible experience, I wish I never changed providers.”
“I am very very disappointed that, despite following all the instructions correctly, my phone was not connected,, and I am still unable to make phone calls today, despite being told by Customer Services that it would start working overnight .
I feel completely let done, deceived and misled.”
“Rubbish tell me hoe can you send a text to a mobile that has no network????? Can not set my phone up have been trying for 6 days. Cancel this contract”
“Ordered on the 12th of November, advised that it would take 5 days for the sim to arrive, SIM never arrived. No tracking supplied and customer care reached out after the last review but we not helpful at all. advise to reach out to ID Modile for a replacement SIM which will take 2-3 days. still no SIM or free gift. I would avoid using mobiles.co.uk.”
