“I bought two pairs of this style and I love the fit and absorbency of these, but when I cut the tag off it created a hole in the lace part. They still function ok, but I’m not sure if the hole will get bigger with more wear or not.”
“Purchased in Nov 2024. Requested an exchange as too big - despite having purchased exact same brief in the past. Therefore, I can only conclude that their sizing has changed - more generous. I sent the item with others from the same order. Emails back and forth with no resolution in sight. Extremely disappointing. Have been purchasing for years. This experience has made sure they will never receive an order from me again. Really really poor customer service. Can't talk to anyone because everything is transacted online. No empathy for my situation. I will never trust this company again. Gone from being my favourite underwear to never wanting to see or hear of them again.”
