“Kimberly at mypurmist was unbeliveable when it came to customer service. She was quick to repond and very helpful. I told her I was having problems with my handheld battery device and she quickly sent me a replacement of a different model which I wanted.
I would highly recommend these devices. Since I have been using mypurmist device, my sinuses have greatly improved do to the fine mist from this machine.
Thanks again for such great customer service.”
“Kimberly took great care of us when we recieved a defective unit that did not work upon receipt. We received an email response the very next day and within 5 days or so, our replacement arrived.
My wife counts on her MyPurMist to ease her periodic seasonal breathing diffuculties. She has worn out more than a half dozen MyPurMist units in the last decade. Sometimes they had a great life span of more than a year. Quite often its only for a season. Twice now, we have received units that didn't function new out of the box. So we have learned a lesson, don't purchase a backup and leave it unused in the box until you need it, and risk it now working, test all units immediately upon receiving.
MyPurMist is the breathing aid my wife counts on! She loves her MyPurMist and recommends it to everyone she knows that has breathing, ashma, or allergy issues.
Thank you for your great, prompt, warranty support and replacement of the defective unit we received.”
“I purchased a warranty with my current MyPurMist, and it did not work. I contacted MyPurMist, and my problem was solved. I received a new one as soon as possible..
I have been purchasing MyPurMist handheld units for over 10 years. They truly help me with my chronic sinus issues. I always buy a warranty. Thank you”
“I use it every night and it really helps to clear my sinuses. I love that it's self-cleaning and that I can use any distilled water in it. I just wish it had a way to use it with an essential oil of my choosing.”
“My device was not warranted, but they graciously replaced my device even though it was out of warranty. I had great reply time each time I replied back.”
“My first MyPureMist device worked great. As a singer, it became a vital part of my vocal health regimen. I had developed vocal chord nodules, limiting my vocal range. After using the MyPureMist daily for about a month, the nodules softened and disappeared. My vocal quality improved as well. I continued using the device regularly to maintain the progress. Unfortunately the device started malfunction after about 6 months. With a 1 year warranty, I contacted MyPureMist customer service and they wasted no time shipping out a new unit. Excellent customer service and a wonderful tool!”
“Customer service was excellent, worked with me on troubleshooting tips before ultimately replacing my unit. I have purchased 3 of these units, this replacement being my 4th and I can't say enough about how much it helps with sinus congestion, allergies etc. One of the only negatives I can say is the puremist sterile water is just way way too expensive! It's just water guys c'mon! So I only get the original design that you can use distilled water. Otherwise this is a fantastic product that I highly recommend.”
