“I am still using the travel size sample I recieved, but I really like how it makes my skin feel. It's very light and I love using it under my moisteriser.”
Hi Deborah! 👋 Thank you for your continued support! We're so happy to hear your skin feels soft and supple. It means a lot to know you're loving the product. - Joy 💝
Hi Gail! 👋 Thank you for taking the time to share your experience. This is not the experience I would like for you to have with any product. I’ll certainly share this with our team. Protect is water-based and non-comedogenic, meaning that it's designed to not clog pores and is suitable for most skin types. In addition, Protect is designed to boost hydration and nourish skin to reveal a dewy, plump, and healthy-looking complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. I’d like to share some tips that may be helpful to know when it comes to applying Protect. We typically recommend applying skincare from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. All that said, if you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. I hope these tips are helpful! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Rose! 👋 Thank you for taking the time to share your experience. I’ll certainly pass this along to our team. I’d love to share a little more about Protect’s formula and offer a few tips on how to get the most out of your routine. Protect Antioxidant Face Serum is our most gentle serum and designed to boost skin hydration and reveal a plump, dewy complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. Of course, as everyone’s skin is different, results may vary. We typically suggest applying your skincare routine from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow it to absorb for 2 - 3 minutes before moving on to the next step in your routine. I hope this helps! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
