Hi! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. I’d love to share a little more about Protect’s formula and offer a few tips on how to get the most out of your routine. Protect Antioxidant Face Serum is our most gentle serum and designed to boost skin hydration and reveal a plump, dewy complexion. In a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed. Of course, as everyone’s skin is different, results may vary. We typically suggest applying your skincare routine from thinnest to thickest, in this order: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, 5) Face Oil. After cleansing, apply your serum to clean, damp skin and allow to absorb for 2 - 3 minutes before moving on to the next step in your routine. I hope this helps! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
Hi Stacy! 👋 Thank you for taking the time to share your experience. What you described sounds very uncomfortable, and that is not the experience I would like for you to have with any product. I’ll certainly share this with our team. While our skincare is formulated with naturally derived ingredients suitable for nearly all skin types, given what you’ve shared I do recommend pausing the use of this skincare. If you would like to make a return or exchange, I understand. If you’d like more information on the return process, please reach out to our Customer Experience team at hello@nakedandthriving.com. From there, they will help determine the next steps. In addition, you may find it helpful to share the ingredient list with your healthcare provider or dermatologist as they can help determine compatibility. Thank you again for getting in touch. If you have any other questions, please send an email to the same address or send a chat. - Joy 💕
“I read rave review of this product, and have been gradually phasing into my skin care regime over the last couple of weeks. Yet to notice any real differences, and have had a few minor spot outbreaks which I'm hoping will settle.”
Hi Rachel! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. Our skincare is formulated with naturally derived ingredients suitable for nearly all skin types. In addition, I’m happy to share that Protect is water-based and noncomedogenic, meaning it is designed not to clog pores. To maximize the benefits of your skincare, I’d love to share some tips to help troubleshoot your routine. First, we recommend applying your skincare in order from thinnest to thickest, like this: 1) Cleanser, 2) Serum, 3) Eye Cream, 4) Face Cream, and 5) Face Oil. After cleansing, you can apply Protect Antioxidant Face Serum while skin is still slightly damp, and allow the serum to absorb for 2 -3 minutes. Then you can carry on with each step. I recommend allowing the skincare products to fully absorb before applying SPF and makeup (if you are using any). I’d also love to share that in a consumer survey, 100% of Protect users agreed their skin felt hydrated and soothed, and 97% agreed they saw improvement in the appearance of signs of aging when used as directed. Of course, as everyone’s skin is different, results may vary. I hope this helps! If you’d like an alternative recommendation curated for a specific skincare goal, please feel free to email us at hello@nakedandthriving.com or send a chat. - Joy ✨
“I didn’t care for this product and prefer to just use Renew at nighttime. I do like that it spreads nicely on my skin though. It just isn’t as wowing”
Hi Jazmine! 👋 Thank you for taking the time to share your experience. I’ll certainly share this with our team. While Renew Resurfacing Night Serum contains Alpha Hydroxy and Glycolic Acids, which may be sensitizing for some skin types, Protect Antioxidant Face Serum is our most gentle serum and it’s designed to boost skin hydration and reveal a plump, dewy complexion. I’m happy to share that our products are formulated with naturally derived ingredients and are made to complement each other for next-level results. I’d actually recommend using your Protect for your morning skincare routine or for evenings when you are not using Renew. I hope this helps! If you have any questions or need product recommendations, please feel free to email us at hello@nakedandthriving.com or send a chat. Joy 💝
