“We are normally huge fans of New West KnifeWorks and own several custom and shop knives. However, in this instance, we were disappointed. We ordered an engraved kitchen knife as a gift for our daughter and son-in-law, but it arrived unsharpened. After returning the knife and waiting for it to be fixed, we only received the sharpened knife back. A small token of appreciation or goodwill for the inconvenience would have gone a long way in restoring our loyalty.”
“Incredibly fast turnaround. All 3 of my knives were sharpened and sent back to me in just over a week. They’re razor sharp again just like when I bought them.”
“Our knives were mailed back to us very quickly after dropping them off at the Park City store as sharp as ever. Love having this service available to us with these awesome knives!”
