Login
Start Free Trial Are you a business? Click Here

Sharpening/Repair Service Reviews

4.9 Rating 295 Reviews
This is what customer service should be like. Fast, friendly and well-executed.
Helpful Report
Posted 5 days ago
Easy repair of a broken tip. Sent it back, and they cleaned it up and returned it sharp. Thanks!
Helpful Report
Posted 5 days ago
The lifetime sharpening service is awesome and easy to use. I dropped my knives off at the JH, WY store when I arrived for a quick weekend getaway and New West shipped them back to me in about a week. Love being able to keep these great knives in tip-top shape!
Helpful Report
Posted 1 week ago
Clementine J
Verified Reviewer
I was happy with the efficient communication and the professional results. But it does cost quite a bit to have the knives sent to you.
Helpful Report
Posted 2 weeks ago
Knives are just like new again!!
Helpful Report
Posted 2 weeks ago
Excellence is the correct culture for your company to thrive !
Helpful Report
Posted 3 weeks ago
Thenk you for doing such a wonderful job sharpening my knives. it is greatly appreciated to have the Sharpening/Repair Service covered for the life of my knives (I have 3). I enjoy using these beautiful knives and even more so when they are sharpened! Thank you very much.
Helpful Report
Posted 3 weeks ago
The sharpening process is extremely easy and fast! From drop off, my knives were back in my kitchen 1 week later. I was preparing myself to be without my New West Knives for much longer and had succumbed to the fact I would have to use far inferior knives (everything but New West) until they came back.
Helpful Report
Posted 3 weeks ago