“I've visited both Park City UT and Jackson WY locations and their staff are friendly, professional and engaging. It probably also helps that I always bring them Trader Joe's treats! ;-) I have my daily carry D2 steel gentleman's knife sharpened. It came as promised, on time and exceptionally sharp. Made in USA, well crafted knives are expensive but if maintained they will last your lifetime.”
“we love our knives. we have a set of 7 for our kitchen. had them over a year, so we sent them back for sharpening. they came back as good as new, and we were only without them for a week. great service”
“I bought a beautiful limited edition glory folder at the shop in Jackson Hole. The knife’s blade had some marks on it from being dragged across the magnet in the shops display. The manager of the store immediately knocked the price down 10% and offered to send the knife back to the knife maker, have the marks buffed out or, if necessary, the blade replaced. Then the knife was to be sent to me within a couple of weeks.
It was sent to me about two later and looked perfect!
It actually saved me the worry of checking the knife in my luggage on the way home too.
I was very pleased with the service I received.”
“Great company that makes exceptional knives. The St. Helena stores in Napa Valley is tremendous to work with. As a chef, I couldn't reccoment New West Knife Works enough.”
“Visited to Denver location to have them look at the blade on my new 3” mini chopper since it was crushing and tearing instead of slicing and chopping. Will was very helpful and said it seemed like it left the factory without a final sharpening and quality check. He put a new edge on it right there in the store. The performance is greatly improved but still not what I’d hoped for the price and made in the USA. I really want to like these knives because I love the aesthetic but if they don’t perform in the kitchen I can’t justify the price.”
“I now have 4 of these knives and absolutely love them. Got the first one about 5 years ago. Just had them sharpened for the first time. Easy to send to them and back in less than 10 days. Will always be my go to knives!”
“I was given a new New West filet knife as a gift last year an I love it! I reently sent it in for re-sharpening and it was returned quickly with a new edge and I am ready for a full season of fishing, Thanks for a high quality product and great customer service.”
“NWKW knives are awesome. I first purchased a few when visiting Park City several years ago, but then continued to order them when I determined how good the knives are. Now, after owning about 14, I am hooked. One of the best things about the company is the life time sharpening offered with each knife. Awesome and always extremely sharp. Highly recommend NWKW”
“I thought, old-fashioned excellent customer service had almost disappeared but New West KnifeWorks has demonstrated in spades that it still exists!
Super grateful for my three newly sharpened knives of yours, provided as a service by your company. Thank you so much!”
