“This knife collection is amazing! Each knife is beautiful, and we have given several as gifts. We ove that they are made locally with a super helpful staff.”
“I might possibly have too many of their knives - my therapist said it was ok. Some people collect shoes or hand bags. You just happen to collect New West Knifeworks - well everything from them. What can I say...they just feel so good!!! And doesn't hurt they're a good look.”
“The new knife developed some slight blemishes, you immediatly sent me a shipping lable, took care of it and promtply returned the knife as good as new. Thank you!”
“We love your kitchen knives so much as we now have 3 different ones. The best is that you sharpen them for free, talk about a gift that keeps on giving!”
“What a wonderful experience! My old knives came back to me sharpened and restored to their original appearance in record time. Thank you so very much.”
“I purchased a throwing axe and a skinning knife for my business partners and had them bothed engraved with our company logo and a personal message. They turned out amazing and customer service was great!”
“I messed up a Santuko and was pretty upset. Ryan set me up for a repair and it was fixed good as new! This is the second time I’ve used repair/warranty service. I cook for a living and exclusively use new west knifeworks.”
“From the moment I was graciously gifted a couple different knives from New West, I was hooked on the brand. I'm generally not a review writer but it would be a disservice to the team at New West in Big Sky as well as Corey the owner down in WY/ID. I recieved the knives from Corey, and started using them daily at work before they opened their Big Sky location. Once they did open the location I have recieved nothing but the best customer service from their team. I have used their lifetime sharpening only a few times. As amazing of a perk it is, you simply don't need it as much as you'd think with their knives. One of mine has been used behind busy bars in Big Sky for 5 years. This knife has seen it all. Dave took a very well used and worn down knife and within a week was able to have it back to me as good as new. These knives as well as the company that makes them are a 10/10.”
“My NWKW knives are always a pleasure to use in my home kitchen. They are designed well and made of excellent materials. I enjoy the addition of all types of pocket knives to the St. Helena store in the past years. I enjoy seeing every day carry type of knives from brands such as Kershaw, Benchmade, and Microtech. You store gives me the opportunity to see different designs and types of EDC knives. All while handling them and learning from your knowledgeable staff.”
“I have been very pleased with my New West Knifeworks knives. The knives are very well made and have held up nicely over the years. The free annual sharpening service is a real plus. The knives are returned scary sharp.”
“I have been in several NWK stores and received fantastic customer service. Lifetime sharpening is incredible. Knives come back razor sharp and looking new. Turn around time is fantastic.”
“My good wedding gift knifes dulled after years of use now cut everything like butter. Amazing!! Drop off Monday's, done by Wednesday! I could not be happier. Prep time is easier, faster, so much more enjoyable.”
“The best knife company we have ever experienced. The customer service was outstanding. Our knives were perfectly sharpened after 1 year of usage. We will recommend New West Knives to family and best friends. 5+ Star review”
“Some of the very best customer service I've ever experienced. I called for the processing of having some knives sharpened. They expalined how it works. I mailed the knives for sharpening. They called to confirm they received the knives. The knives where sharpened within 24 hours and they called to let me know the knives where being sent back. What I expected to take 2 weeks, actually only took about 4 days including mail delivery. New West Knifeworks is a great company to work with, I appreciated their extra effort.”
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