“We are normally huge fans of New West KnifeWorks and own several custom and shop knives. However, in this instance, we were disappointed. We ordered an engraved kitchen knife as a gift for our daughter and son-in-law, but it arrived unsharpened. After returning the knife and waiting for it to be fixed, we only received the sharpened knife back. A small token of appreciation or goodwill for the inconvenience would have gone a long way in restoring our loyalty.”
English