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Sharpening/Repair Service Reviews

5 Rating 299 Reviews
The lifetime sharpening service is awesome and easy to use. I dropped my knives off at the JH, WY store when I arrived for a quick weekend getaway and New West shipped them back to me in about a week. Love being able to keep these great knives in tip-top shape!
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Posted 9 months ago
Clementine J
Verified Reviewer
I was happy with the efficient communication and the professional results. But it does cost quite a bit to have the knives sent to you.
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Posted 9 months ago
Knives are just like new again!!
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Posted 9 months ago
Excellence is the correct culture for your company to thrive !
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Posted 9 months ago
Thenk you for doing such a wonderful job sharpening my knives. it is greatly appreciated to have the Sharpening/Repair Service covered for the life of my knives (I have 3). I enjoy using these beautiful knives and even more so when they are sharpened! Thank you very much.
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Posted 9 months ago
The sharpening process is extremely easy and fast! From drop off, my knives were back in my kitchen 1 week later. I was preparing myself to be without my New West Knives for much longer and had succumbed to the fact I would have to use far inferior knives (everything but New West) until they came back.
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Posted 10 months ago
I love the knives and they are extremely useful and efficient. The high portion of carbon in the blade, as it can rust, makes me cautios to recommend.
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Posted 10 months ago
Excellent customer service. Responsive, attentive, clear in communications, quick turnaround. Highly recommend both their products and customer service.
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Posted 10 months ago