“Fit wonderful and the support is great. My feet feel much better in these than other sandals. Great for anyone that wears sandals often as I do on the water.”
Aloha Dawn! Mahalo for reaching out to OluKai! We are sorry to hear that the ‘Ohana - Dark Java / Ray sandals didn't meet your expectations. We truly do appreciate your feedback about this. We will be notifying our product team about these issues. Our customer service team would be more than happy to assist you in starting an exchange or return so you can try a different style that may be a better fit. You can reach out to us via our contact page at www.olukai.com! We are always looking to improve, and that starts with feedback like yours. If you have any more questions or comments, please let us know.
“Straps are too tight. Unable to talk to anyone on the phone for an exchange. It’s been a week and still haven’t been able to exchange them. Terrible customer service.”
Aloha Jacqueline,
Thank you for taking the time to review the 'Ohana sandals. We are sorry to hear that you have some issues with your pair. We would love to resolve this for you and ensure you are fully satifsfied with your purchase. Feel free to email us at info@olukai.com, and we would be happy to discuss some options with you.
