“I see all the issues are with the back strap. Has any updates happened to fix the problems with the back strap. Most all complaints are about that. Especially it being to small. Just curious before I buy a pair. I picking 5 stars because they look beautiful.
Namaste”
“They are cute and comfortable, but they stretch horribly! I keep drilling additional holes in the back strap just to keep them from falling off my feet. Soon, there will be no more room for holes. I can’t figure out why this problem can’t be fixed. They weren’t cheap shoes.”
“These are super comfortable and supportive, but the back straps definitely stretch out pretty easily. I have them on the smallest setting and they still slide down sometimes. I’ve never had the shoes actually come off, but sometimes I end up stepping on the back of the back strap which is kind of annoying.”
“Just purchased my second pair. I have brown ones going on three years now and the leather and integrity of the sandal is still going strong. I decided to get a second pair in black as a backup pair. They have travelled on many adventures and I hope to continue this trend with either pair of my "awe'awe sandals!”
“I wanted to love this sandal, as it took me a really long time to pick out. Positives first, the customer service I received in dealing with the issue was EXCELLENT. They sent me a new pair when I explained what was going on. I ordered a size 10 and everything fit perfectly for about two days and then the straps go excessively stretched, to the point where I couldn't even wear them. I contacted customer service and they sent me a 9. The footbed also just fits on the 9. However, the back strap is really starting to stretch again, and I've had it on the smallest hole, which is still pretty loose on my heel. So the back strap constantly flops off the heel. Really frustrating and not very comfortable.
The rest of the shoe is wonderful, the footbed is really comfy, could imagine walking around all day if the strap just stayed on. I would give it one star but the customer service was incredible. The product just isn't quite there.”
