“The heating coils are so small, very disappointed and they don't heat up much. Maybe if you manufactured it in America it would be better quality, instead of China junk.”
Hi Patricia,
We're sorry this didn't provide the warmth you expected and for the unpleasant experience. This isn't what we want for our customers.
We do offer a 30-day return and exchange policy for eligible items. We'll also share your feedback with our product team as we continue improving. If you have any other questions, please feel free to contact us.
“I don’t typically write reviews but I was very disappointed with this product. It will not last through my shift. My comparison, the off brand one I got from Amazon lasts 2 shifts and was half the price.”
Thank you for sharing your feedback. We’re sorry the battery runtime didn’t meet your expectations.
Battery life can vary depending on factors such as the heating level, outside temperature, and usage conditions. You can find more details on what may affect battery runtime here: https://help.ororowear.com/article/cyhjoj32af-why-does-my-battery-run-out-so-quickly
If the runtime still seems shorter than expected after checking these factors, please feel free to contact our support team at support@ororowear.com, and we’ll be happy to help look into it further.
“So far these batteries work well. However, they are rather heavy to carry around. Since they only last a couple of hours at most, I typically bring at least one or two extra ones with me and that adds a lot of weight to whatever I'm carrying already.”
Thanks for sharing. We understand your concerns regarding the battery weight; to ensure a longer heating duration, the battery does require a certain capacity and weight. Battery runtime is also influenced by the ambient temperature, and the current design strikes a balance between runtime and portability. However, we will certainly pass your feedback along to our product team.
“I love my heated vest. I use it for a warm layer under my jackets for golfing and motorcycling. It provides great warmth and the battery last several hours, expecially on the medium and low setting, which is the main settings I us. So, all was good for 2 cold weather seasons (about a year and half). Then the battery died into the second cold weather season. I know the battery has a one year warrenty, but I was hoping to get a little longer lifespan out of my battery than 2 seasons. I called Ororo and said that since it was out of warranty all they could do is give me $10 off on a new battery. The website states that you should get up to 800 charges out of your battery, I problably got maybe 30. I guess I was wishing for a better battery llifespan and better product backing. I did buy another battery for my vest... hope this battery has a better lifespan than the last one.”
Hi Tony, thank you for sharing your experience. We're happy to hear your heated vest has kept you warm during golf and motorcycling, but we're sorry that your first battery didn't last as long as expected. Please note that battery lifespan and runtime can vary depending on charging habits, storage conditions, heat settings, frequency of use, and overall usage environment. To help maximize the life of your new battery, we highly recommend checking out our battery maintenance guide blog: https://www.ororowear.com/blogs/story/how-to-store-and-maintain-your-heated-clothing-battery-during-the-off-season. If you have any other questions or need further assistance, please don't hesitate to reach out to our customer support team at support@ororowear.com.
“The battery for my Ororo vest was not working correctly. I reported this and was given instructions on how to return the battery for assessment and I included additional information about the problem. Shortly after mailing, I received a message that I was to receive a new battery which arrived in a short period of time. The new battery is working fine. I was happy with the prompt, courteous service and the positive resolution to my problem. I love the vest and would definitely recommend this product.”
