“I have not received it! It was to be part of my wife's birthday gifts and it still has not been delivered. More than a week late! I've never been so disapointed with customer service. They had me do the follow-up with the USPS instead of taking care of the customer and handling it internally. It's just not how I do business! Unreal!”
Hi Jonathan, thank you for sharing your experience with us. We’re sorry to hear how frustrating this situation has been, especially since it was meant to be part of your wife’s birthday gift. In some cases, delays can happen if a package is mis-scanned or held up during transit with the carrier, which may cause tracking updates to be inaccurate. Please rest assured that our customer support team is actively following up on this matter and working with the carrier to resolve it as quickly as possible. Thank you for your patience and for bringing this to our attention.
“Only lasts about 5 hours, even at low/medium, vs advertised 10, necessitating the purchase of this extra battery to back up the one that came with the garment”
Hi Susan, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions. If you have any questions, please feel free to contact our customer service team so we can help look into this with you. Thanks for your understanding.
Hi Elizabeth, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. Battery runtime can vary depending on the heat setting, environment, and usage conditions, and higher settings will naturally use more power. If you have any questions, we recommend reaching out to our customer service team for further assistance. Thanks for your understanding.
“Bought as a backup to two other prior batteries to extend use of vest.
Disappointed that I couldn’t buy a hand warmer without a battery. I didn’t discover the hand warmer product until after a bought the backup battery.”
