“My order was placed on October 21. It’s now October 29, and I haven’t received any updates or tracking information. I originally purchased the vest, but it arrived without a battery — so I’ve been unable to use it at all.
This has been disappointing, especially since the battery cost $100.”
Hi Ana, we’re very sorry for the delay and understand how disappointing it must be not to have received your battery yet. We’ve checked on your order status, and the battery is currently in transit. Our customer service team will also reach out shortly to follow up and make sure the problem is resolved. Thank you for your patience and understanding.
“The reason I bought a second battery for my wife’s heated vest, is that she runs hers on high during her 12 hour shift at the hospital. And the battery would just not last like that. Plus my mom ordered her another vest in another color.”
Hi there, thank you for your review. We have forwarded your feedback to our product team for further improvements. Please feel free to contact us at support@ororowear.com if you need any assistance. We are always here to help.
