Hi Taylor, we’re sorry to hear about this experience, especially with the items intended as Christmas gifts. Our customer service team is currently following up on your case and working to assist you. Thank you for your patience and for bringing this to our attention.
“I like the slim and low profile version. I have seen other brands with very bulky and heavy battery.
My only suggestion would be is to have the battery access right by the pocket but in the inside lining of the jacket so it will be accessible without having to take jacket or sleeve out . Just like the older version of the winter jacket.”
Hi Marie, thanks so much for sharing your experience! We’re glad you like our slim, low-profile apparel. We’ll pass along your suggestion for the battery placement to our product team for consideration. Thanks again for your support.
“This battery epitomizes everything I love about energy storage. The fact that we, as humans, have invented a portable storage for electricity is basically magic. This battery stores that magic electricity in its tiny little frame and distributes it to my big vest and keeps my body warm. I couldn’t ask for more.”
Hi Frank, thanks so much for sharing this glowing review! We’re thrilled the Mini 5K Battery resonates with your love of energy storage and keeps you warm. If you have any questions or need tips, we’re here to help. Enjoy the magic!
Hi Alan, we’re so sorry you haven’t received your shipment yet — we completely understand how frustrating that must be. Our customer service team is expediting the tracking process to locate your package and ensure it gets to you as soon as possible. Thank you for your patience while we work to resolve this.
“My order was placed on October 21. It’s now October 29, and I haven’t received any updates or tracking information. I originally purchased the vest, but it arrived without a battery — so I’ve been unable to use it at all.
This has been disappointing, especially since the battery cost $100.”
Hi Ana, we’re very sorry for the delay and understand how disappointing it must be not to have received your battery yet. We’ve checked on your order status, and the battery is currently in transit. Our customer service team will also reach out shortly to follow up and make sure the problem is resolved. Thank you for your patience and understanding.
