“The customer service worked with me sent me new batteries that worked well, they charged well and maintained the power.
I walk to work and I love hiking in the woods, Ororo gloves kept my hands warm, I would recommend the them to anyone interested in working walking hiking outside in the icy snowy windy weather.
Ororo gloves is a wise investment.”
Hi Gerald, thank you for sharing your feedback. We’re sorry to hear that some of the batteries didn’t hold a charge or ran out quickly. Battery runtime can vary depending on the heat setting, environment, and usage conditions. For troubleshooting steps and possible reasons why a battery may not be holding a charge, you can refer to this article: https://help.ororowear.com/article/i5nill5vns-my-battery-cannot-hold-a-charge.
If you continue to experience issues after trying those steps, please feel free to contact our customer support team at support@ororowear.com, so they can assist you further. Thanks for choosing ororo.
“Use in a scarf. Keeps my neck warm for 7-8 hours. Both the battery and scarf could be marketed as therapeutic devices. Have metal plates in my neck and letting them get cold causes more discomfort than normal. My neck thanks you.”
“I had to pay shipping for a battery that never worked. Luckily it was within warranty. However I received a heated vest as a Christmas gift and I am worried it too will not work when I need it next winter.”
Hi Jo, thanks for sharing your feedback. We understand your concern based on your previous experience. Your comments are appreciated, and we’ll continue working to improve product performance and the overall experience. . If you ever need assistance, our customer service team is always available to help. Thank you for sharing your thoughts.
Hi there, thank you for sharing your experience.
We’re sorry to hear about the frustration caused by receiving an incorrect replacement battery. We understand how disappointing that can b. Your feedback has been noted, and we’ll continue working to improve our processes and ensure better accuracy moving forward. Thank you for taking the time to let us know.
Hi Mary, thank you for sharing your feedback.
We understand your concern. The B22A battery is designed to be compatible with specific current products and may not fit older heated mittens from 2021, as earlier models sometimes use different battery interfaces. If you’d like, please feel free to contact our customer service team so they can review your specific items and see if there’s any way they can help further. We appreciate you taking the time to let us know. Thanks for your understanding.
