Thank you for your feedback. After verification, we found that your order did include a charger. However, the logistics information shows that the package has been delivered and signed for. This situation usually refers to a lost package during transportation, and it is not an intentional omission on our part. We sincerely apologize for the inconvenience caused to you.
We have already informed our customer service of your situation, and our customer service will assist you in handling the re-delivery matter.
“Charger advertised as being twice as fast as the standard 3W charger. It is not. The standard charger advertises about 4 hour charge time. I've used my 2W phone charger and have gotten the same charge time with it so I never bought the 3W charger. When this new higher wattage charger became available I was thrilled and bought one. I'm very disappointed that it does not perform as advertised. It still takes 4 hours plus to charge my battery. It was a waste of money.”
Hi Darryl, thank you for your feedback. We’re sorry this didn’t meet your expectations. This charger uses PD 3.0 (USB-C) and QC 3.0 (USB-A) fast-charging technology, and when paired with the ororo PD 5K battery, it can charge it in about 2 hours. Charging time can vary depending on the battery model, port used, and charging cable. For more details on fast-charging requirements, please refer to this article:
https://help.ororowear.com/article/l8jfmt3ogz-why-can-t-my-battery-fast-charge
If you have any further questions, please feel free to contact our customer service team at support@ororowear.com. Thanks for your understanding and for choosing ororo.
Hi Joseph, thank you for sharing your feedback. We’re sorry it didn’t meet your expectations. We truly appreciate you taking the time to let us know, and we’ll continue working to improve our products. Thanks for your understanding.
