“Jacket runs small, bought as a gift for my son. I used the sizing guide but jacket was tight in the shoulders and the arms were short. Exchange being made, waiting for the new jacket in XL to arrive.”
“These were given to my son and husband as Christmas presents. They both hate the cold. My son is obsessed with his jacket. He leaves the window open in his apartment to get cold, fresh air and wears the jacket inside to feel warm and cozy.”
“My jacket came with a defective battery. I was asked to return the bad one with my own money in order to get a new one. A replacement should have been sent due to the company mistake.”
Hi there, thank you for your review. According to our warranty policy, you shall cover the shipping fees for the return and the replacement. You can learn more about our warranty policy from the link below:
https://www.ororowear.com/pages/warranty
Our customer service specialist will try to contact you to assist you further.
“Superb quality, great customer service when I needed to exchange the size. Slightly snug fit if you size as you normally would so for my boyfriend we exchanged for the next size up so that he could be more comfortable wearing something beneath it.”
“I bought this for my husband for…next winter. He put it on and it fits loose but that’s what he wanted, he wanted to be able to wear a good sweater underneath. He loves the sleeves that he can fit his thumb into so he won’t lose too much heat.”
“Love the fit of the Jacket. Very comfortable and sized very accurrately. Only wish they would put either a drawstring or knitted waist band on it, to help hold in the heat. I have the typical "dad bod" and it tent's out a little at the waist.”
“One of the best and warmest jackets I have ever owned! I can only say that the zippers need to be a little more robust as I worry about them appearing a little fragile. It is very stylish and doesn’t look like an out of place garment.”
