“Just got my fleece vest. I thought it would feel more like fleece than it does. The inside of the vest is what I thought the outside would be. Not complaining, I love it. This is my 3rd Ororo product.”
“I purchased this during Black Friday with the advertisement “we accept returns during the holiday sale”, only to find out you need to be a member first in order to return anything that is not the correct size. They sent me the wrong size and refuse to accept the return. I will never recommend this brand to others.”
Hi there, thank you for sharing your concerns. We’re sorry for the frustration this has caused. We do want to clarify that holiday returns are available for brand-new, unworn items with tags. For Toasty Club Members, the holiday return window is extended through January 15th, 2026.
You can find the full details here: https://www.ororowear.com/pages/returns-exchanges
If your item meets the return requirements, our team will be happy to assist you with the process. Thank you for bringing this to our attention.
“Charged the battery completely before using. Wore for a few hours then put the battery back on charger overnight. The battery is dead and won’t charge.”
Hi Sean, we’re sorry to hear about the issue with your battery. Our customer service team is already following up on your case, so please check your email (including your spam folder) for their message. Thanks for your patience.
Hi Steven, I’m really sorry to hear that your men’s heated fleece vest isn’t warming up as expected — that’s certainly not the experience we want for you. Our customer service team will reach out to help troubleshoot the heating performance and make sure everything is functioning the way it should. Thank you for letting us know, and we’ll do our best to assist you.
“Bought the heated vest for my son. He recently started a midnight job that is outside at times. He is required to wear the vest under his uniform and absolutley loves it!”
