Hi Lisa, thank you for sharing your feedback. We understand how disappointing this can be, and we’re sorry it didn’t meet your expectations. Heating performance can vary depending on factors like the heat setting, environment, and what’s worn underneath. If you have any questions, please feel free to contact our customer service team so we can help look into this with you. Thanks for your understanding.
“I recieved these gloves and the batteries are bad. I am in the middle of getting them replaced. The down side of recieving something that does not work from Ororo is you have to send them video's. Once they verify the product is bad through video they send you a label. Once they verify your product has been recieved they will then send you a replacement. This is a very long process I am going on week 2. For a second week in a row I will be unable to use this product.”
Hi Anthony, we’re truly sorry for the inconvenience and frustration caused by the replacement process. We completely understand how disappointing it must be to wait this long to use your new gloves. We’re already working to speed up the resolution for you. Your feedback is very valuable, and we’ll share it with our team as we work on providing better service for our customers.
Hi Rebecca, thank you for your review. One of our customer service specialists will get in touch with you as soon as possible and assist you further. Please don't worry, we will try our best to help you resolve this.
“Gloves have very bulky cuffs where the battery is, and the battery is constantly shut off when fully charged. I have tried to deal with customer service and it seems impossible. They email the same things multiple times but never resolve the issues.”
