Hi there, thank you for sharing your feedback and for your continued support.
We’re sorry to hear this item didn’t meet your expectations compared to your previous purchases. Warmth perception can vary depending on individual sensitivity and environmental conditions. And we’ll continue working to improve our products. Thank you again for your support and for taking the time to let us know.
“I have been wearing my ororo heated vest the last few weeks here in Indiana. But it just turned cold enough that I need to wear my coat, so I purchased a heated scarf. Best purchase since the heated vest!”
“I purchased this for a Christmas gift so it hasn't been used yet. I can say this scarf is very well made of high quality materials. It will be perfect for travel with limited space and without having to take a heavy coat.”
“I ordered my heated scarf on February 9, only to have it arrive without a battery or charging cable. When I wrote customer service on February 12, after asking me if I was sure I checked the box (I know when a box only contains a scarf), they said they would send a replacement battery and charger. I would have hoped that they would have replaced the battery with the newer extended life battery, as a show of good will for making me wait to use my scarf 10 days during the coldest days of the year, but they simply replaced the missing battery with the regular battery. Or they might have shipped the battery overnight, again, as a sign of good will. But they sent it on Feb. 13, and I received the battery on Feb. 18.”
Hi Barbara, thank you for your review. Sorry for the unhappy shopping experience. We have forwarded your feedback to our support team for further improvements. Please feel free to contact us if you need any assistance.
“This little piece worked out well. That bit of heat on my neck helped to manage the coldest of days without adding additional bulk to my already layered winter wear.”
