Hi there, we’re sorry that your order hasn’t arrived yet and for the delay. We’ve checked and found that weather conditions have affected the delivery. Thank you for your understanding — we’ll continue to monitor the situation. If you need any further assistance, please don’t hesitate to reach out. Thanks for your patience and understanding.
“Heats up quickly & is very comfortable. I am always cold so this vest is perfect for me. It would only be better by having more heating in the front.”
“Overall, I love this best however, the battery life is incredibly disappointing. You can charge it and it will work however, if even if you don’t use it and it’s a full fully charged at night it comes uncharged by the next day.”
Hi Sara, thank you for sharing your experience with us. I’m really sorry to hear about the battery draining overnight — that’s definitely not how it should perform. Our customer service team will reach out to you shortly to help troubleshoot the issue and make sure you get a properly working battery. Thank you for your patience, and we’ll take care of this for you.
Hi Alyssa, I’m really sorry to hear that your order hasn’t arrived and that the experience has been frustrating. Please rest assured that our customer service is handled by real team members, and they are already working on your case. If you have a preferred solution — whether it’s reshipment or another option — you can simply reply to their email and they’ll assist you right away. Thank you for your patience, and we’ll make sure this gets resolved for you.
