“Beautiful when arrived but the rose petals started falling after only 3 days. For what I paid (and asked for) it should have lasted a week so a bit disappointed to be honest. Easy ordering and great delivery though but don’t think I could use again unfortunately.”
Thank you for your honest feedback, Kate. We are sorry to hear the arrangement did not last as intended.
Our customer service team has reached out to find out more information. We hope we have the chance to resolve this for you, and we look forward to hearing back from you soon.
“I just wanted to provide some feedback regarding my most recent flower order.
I’ve always chosen Pearsons because your arrangements have consistently been beautiful and of a very high standard. Unfortunately, this latest arrangement didn’t live up to the quality I’ve become accustomed to over the years. I was quite disappointed, as it lacked the presentation and impact that I’ve always associated with your florist.
I wanted to let you know because I’ve always had such positive experiences with Pearsons and hope this was simply a one-off. I value the quality and service you’ve provided in the past and look forward to seeing that same standard again in future.”
Hi Cristina,
Thank you for your honest review! We are sorry to hear you were not happy with the Moonlight Vase.
Our customer service team will be in touch shortly to ask for a photo and any more feedback you have regarding your arrangement.
We appreciate having the chance to resolve this for you and we look forward to making it right.
Warm wishes,
Team Pearsons Florist
“Delivery good, phote sent from receiver to me, the flowers looked old. The roses fully opened & very short. Arrangement lopsided & it looks like the arrangement will only last a couple of days. Disappointed with this arrangement. Not sure if I'd use tgis service again.”
Hi Christine,
Thank you for sharing your honest feedback about your order of the Pastel Charm. We are sorry to hear you were not pleased with the arrangement sent.
We would love the oppurtunity to look into this further, our customer service team will be in touch shortly to find out more information.
In future, please reach out to our customer service team directly if you are not satisfied. Our team will always be happy to offer a swap within 48 hours or an appropriate alternative.
We appreciate the chance to resolve this for you, and we hope to provide you with a better experience in the future.
Warm wishes,
Team Pearsons Florist
“I have used Pearson’s quite a few times, however I was disappointed with the size of the bunch I paid for and mostly that the flowers were dying by the day after delivery.”
Hi Vanessa,
Thank you for sharing your honest feedback about your order of the Pink Crush. We are sorry to hear the arrangement did not last as intended and you were not pleased with the presentation.
We would love the oppurtunity to look into this further, our customer service team will be in touch shortly to find out more information.
In future, please reach out to our customer service team if you notice any issues this early on. Our team will always be happy to offer a swap within 48 hours or an appropriate alternative.
We appreciate the chance to resolve this for you, and we hope to provide you with a better experience in the future.
Warm wishes,
Team Pearsons Florist
“Product was not similar to projected display. Understand there’s a variation but it was very disappointing. The amount of flowers is minimal looks like supermarket bought flowers + the display is not Pearson standard as compared to others purchased many times in the past .The delivery communications very efficient like this part . That’s all .”
Hi Joanne,
We’re very sorry to hear the arrangement didn’t meet your expectations. We’d like to help make this right.
Please share your order number and, if possible, a couple of photos so our team can review and arrange a suitable remedy. You can reply here or email flowers@pearsonsflorist.com.au.
Thank you for your feedback and for giving us the chance to resolve this.
Warm regards,
Team Pearson’s Florist
