“Thank you for the opportunity to comment. My sister-in-law, who received the flowers contacted me to advise arrival of the bouquet and it looked as if fresh flowers had been added to an old arrangement! Meaning, that some of the flowers were in a very poor state and would not last more than a day or two. This news was so very disappointing. I understand she has been in touch with Pearson’s and I sincerely hope there will be every effort to address this shortfall in presentation.”
“Lovely flowers with vase, they were lovely and fresh , but it would of been nice to put them nicely in the vase with the style that’s on the picture instead they way they were given to my friend because her mother passed away. I was shocked to see them today.”
Hi Debbie,
Thank you for taking the time to share your feedback. We're truly sorry to hear that the flowers did not meet your expectations, especially given the importance of the occasion. We always aim to deliver arrangements with the care and presentation they deserve, and it's disappointing to learn that this may not have been your experience.
We’d really appreciate the opportunity to speak with you directly so we can better understand what happened and make it right. Someone from our team will be in touch shortly to hear more about your experience.
Warm wishes,
Team Pearsons Florist
“Have to say I was very disappointed in the classic pink vase , I have been a recipient of numerous floral arrangements from Pearson and was always very impressed with the quality .”
Hi Su Yu,
We appreciate your honest feedback regarding the Classic Pink Vase. It’s disheartening to hear that this time we didn’t meet your expectations, especially as you’ve enjoyed our arrangements in the past.
Your satisfaction is incredibly important to us, and we will certainly take your comments into account as we strive to uphold the quality you’ve come to expect.
Thank you for taking the time to share your thoughts, and we hope we can still continue to serve you in the future.
Warm wishes,
Team Pearsons Florist
Hi Ivy,
We're sorry to hear you were unhappy with your order. We understand how disappointing it can be to receive something different than expected, especially for such a special occasion. Your feedback is invaluable, next time you order with us please do give us a call so we can ensure your order is according to your preference.
Thank you for sharing your thoughts with us. We hope to have the chance to serve you better next time.
Warm wishes,
Team Pearsons Florist
