“Hi ,
Just a quick note to mention that I am not happy with the service you provided as the delivery has not been done delicately . I am happy to provide you with a photo as the orchid is broken and been placed next to the bottle of wine.
Cheers
Amir”
Hi Joe,
We’re really sorry to hear that the Summer Romance Hamper did not meet your expectations.
Please share your order number and any photos, if possible, to flowers@pearsonsflorist.com.au, and our customer care team will review your order.
Thank you for your feedback and we hope to hear from you soon.
Warm regards,
Team Pearson’s Florist
“The floral arrangement was not as expected. The quality had deteriorated. The two big peonies are substituted with big white mums . The pink crush theme was not met .”
“Your delivery driver didn't even bother pressing the buzzer for my 98 year old mother's flat - they were dumped at reception and have been sitting there for 2 days !!. I had to ask my brother to go and try and find them - so she didn't receive them until the afternoon of the 25 December - she thought all day that I had forgotten her - very sloppy service”
“Fake!!! It came in a box, Probably three flowers...it looked so empty & poor. Very disappointed!!!! No vase!!! i will never buy a hamper again and the wine was terrible.”
Hi Maya,
Thank you for taking the time to share your honest feedback with us.
We are so sorry to hear that you were not pleased with the hamper, we would not send our flowers without a vase, so this does not sound up to our standard either.
We would love the chance to hear more about your experience; our customer care team will be in touch shortly to find out more about your order. We hope to have the opportunity to resolve this for you.
Warm wishes,
Team Pearsons Florist 🌸
“The bouquet looked mostly beautiful, but these roses showed clear signs of dying, which was disappointing. I would have expected them to be much fresher.”
Hi there,
Thank you for taking the time to share your feedback, we are so sorry to hear the roses looked to be dying in your bouquet. This would never be the standard we want our customers to receive, and we completely understand your disappointment.
If you’re able, please share your order number and a photo of the bouquet to flowers@pearsonsflorist.com.au, our friendly customer service team would be happy to review your order and arrange a suitable remedy.
We would love the opportunity to make your experience with us better and we hope to hear from you soon.
Warm wishes,
Team Pearsons Florist 🌸
“I don’t know what to write cause I didn’t get any pictures of the flowers before delivery. Can you please make this happen? I always order and never get and pre delivery pictures.”
“The orchid was delivered to the wrong house. Despite instructions to wait until the door was open as the recipient was unwell, the delivery was simply dumped”
Thank you for letting us know about your most recent experience, we appreciate hearing your feedback and having the chance to improve our service for our customers.
We will be investigating your order and reviewing our processes to see how we can improve. Our customer service team will be in touch shortly to discuss further.
Warm wishes,
Team Pearsons Florist 🌸
