“I don’t know what to write cause I didn’t get any pictures of the flowers before delivery. Can you please make this happen? I always order and never get and pre delivery pictures.”
“The orchid was delivered to the wrong house. Despite instructions to wait until the door was open as the recipient was unwell, the delivery was simply dumped”
Thank you for letting us know about your most recent experience, we appreciate hearing your feedback and having the chance to improve our service for our customers.
We will be investigating your order and reviewing our processes to see how we can improve. Our customer service team will be in touch shortly to discuss further.
Warm wishes,
Team Pearsons Florist 🌸
“Thank you for the opportunity to comment. My sister-in-law, who received the flowers contacted me to advise arrival of the bouquet and it looked as if fresh flowers had been added to an old arrangement! Meaning, that some of the flowers were in a very poor state and would not last more than a day or two. This news was so very disappointing. I understand she has been in touch with Pearson’s and I sincerely hope there will be every effort to address this shortfall in presentation.”
“Have to say I was very disappointed in the classic pink vase , I have been a recipient of numerous floral arrangements from Pearson and was always very impressed with the quality .”
Hi Su Yu,
We appreciate your honest feedback regarding the Classic Pink Vase. It’s disheartening to hear that this time we didn’t meet your expectations, especially as you’ve enjoyed our arrangements in the past.
Your satisfaction is incredibly important to us, and we will certainly take your comments into account as we strive to uphold the quality you’ve come to expect.
Thank you for taking the time to share your thoughts, and we hope we can still continue to serve you in the future.
Warm wishes,
Team Pearsons Florist
Hi Ivy,
We're sorry to hear you were unhappy with your order. We understand how disappointing it can be to receive something different than expected, especially for such a special occasion. Your feedback is invaluable, next time you order with us please do give us a call so we can ensure your order is according to your preference.
Thank you for sharing your thoughts with us. We hope to have the chance to serve you better next time.
Warm wishes,
Team Pearsons Florist
