“Firstly, I was so impressed with the packaging, the huge bubble wrap does a great job protecting glassware-thank you. It was the perfect gift and looked great, except the rubber seal was split almost entirely through in one spot. Unfortunately it was last minute, so I couldn't do anything about it. I just hope it holds together and can be enjoyed for a very long time.”
Hi Sandra!
Thank you so much for your kind words about the packaging. We’re so glad to hear it kept the glassware safe.
I’m really sorry to hear about the rubber seal issue. That’s definitely not the experience we want for our customers. If you’d like, we can look into a solution for you.
Please don’t hesitate to get in touch at hello@personalisedfavours.com.au if you’d like to discuss this further.
“What amazing service
I placed and order then thought of a better idea
I rang and spoke to a fantastic lady who was super woman, I am sure of it.
She made my idea a reality
When my order came within days the design was absolutely perfect.
I could not have been happier with the whole experience.
The best customer service experience I have had in a long time.
I highly recommend.”
Thank you so much for your incredibly kind words, Jeanette! We're thrilled to hear that you had such a positive experience with us. Our team strives to provide exceptional service, and it means the world to us to know that we succeeded in making your idea a reality and that you're delighted with the outcome.
We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything else, please don't hesitate to reach out!
“Amazing product and service.
I received a draft of my design promptly, I made some changes and had the final product delivered to me quickly exactly as I'd hoped.
Highly recommend”
