“Bought this dress for my nieces wedding in September the style and shape are nice with exception to the top wrap over but soon sorted with a fastener.”
Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with our service to you.
I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
“Dress is gorgeous but unfortunately I had to return as too tight under bust and the dress is only held together by 2 small buttons that I was worried could break and dress would fall open due to wrap style.”
Hi there,
Thank you so much for your feedback.
We are so glad you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Hi there,
Thank you for your review. I'm sorry that you are seeing items that are out of stock on our website. I will pass this on as feedback, as well as the sizing, to the team for review.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
“Beautiful dress for a special occasion. Unfortunately the description didnt indicate it is a wrap dress. There was also a button missing and broken loop on the inside of the wrap which meant I couldnt really try it on properly. It had to be returned.”
Hello Stella, Thank you for the 3-star feedback rating!
All of your feedback is very important to us and will be taken on board, we really appreciate customers informing us of the shopping experience so we can look at ways to improve and achieve a 5-star rating from all of our valued customers.
Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion.
If you ever order from us and the garment arrives in a not satisfactory condition please do get in touch with our customer care team via webchat, email or phone and we will do everything we can to assist you and resolve any potential issues.
Best wishes, Victoria @ Phase Eight Customer Care
Hi there,
Thank you for your lovely feedback.
I'm delighted to hear you are satisfied with our service.
Thank you so much for your purchase and patience.
Have a lovely day
Kind regards,
