Hi there,
Thank you for your feedback.
I'm so sorry that your order arrived screwed up in a small bag causing the embroidery to be pulled, this is certainly not what we would expect. We will pass your feedback regarding the packaging onto the dispatch team as well as passing on feedback regarding the poor quality of your items onto the design team. I apologise for any disappointment this has caused.
Kind regards, Phase Eight Customer Care
Thank you for taking the time to leave us valuable feedback. We will pass your feedback onto the relevant teams, we are always looking for ways to improve our range.
