Hi! Your positive experience is fantastic to hear. It's great that your Phase Eight shopping journey, from quick delivery to item quality and easy returns, was smooth and satisfying. Enjoy your well-described and well-fitting purchases!
Best Regards
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your garments were received screwed up in a small bag, arriving looking like rags, that is not how we would like you to receive your order delivery. Looking at your order I can see that you have been refunded in full .
Please be assured that this will be passed on and addressed with the relevant team, as we want you to have the best customer service while shopping with us.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
