“Lovely dress although to long for me as came down to floor so had to have shortened as I'm only 5 feet tall fits well would recommend for wedding or special occasion”
Hello,
I am sorry to hear that we have let you down on your order this time. Please be assured this is not our usual level of customer service at all. Looking at your order I can see that we have been in touch and resolved this for you.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our service to you and our refunds process. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with our level of service.
We hope you have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your purchase and fast delivery. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hello,
Thanks for providing some feedback on this order, that’s really useful to know.
I’m really sorry that you received an incorrect size and you could not use your free deliver code. That’s not very helpful at all!! I’ll make sure this is reviewed by the relevant teams so that we can make sure it doesn’t happen again in the future.
Best wishes,
Phase Eight Customer Care
