Hi there,
Thank you for taking the time to leave us feedback. We are sorry for any inconvenience caused by the split dispatch of your order. Unfortunately, sometimes we have to source ordered items from stores for customer orders. We will be passing your feedback onto the appropriate department to be taken into consideration.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment's zip has become faulty, this is not up to our usual level of service at all and I will be passing this onto our technical team to look into to ensure that this does not happen again in the future.
Kind regards,
Thank you for your feedback, unfortunately we are unable to do anything regarding the taxes as they are set by the country itself, but you can contact your local tax office to reclaim for any returns.
It is being looked at to add more information onto the website itself when ordering from abroad.
Hi,
Thank you for taking your time to leave a review. We are so pleased you had an excellent customer service experience.
We look forward to you shopping with us again.
Kind regards
“The outfit is amazing and looks stunning on, was browsing for son wedding,seen in shop window and looked so nice,even better when tried it on,only fault i have is the zip get stuck in dress when fasten it up.”
Hi Caroline,
Thank you for taking the time to leave feedback, we're so pleased to hear that you've found the perfect outfit for your son's wedding. We hope you have a lovely day - congratulations!
Kind regards,
Phase Eight Customer Care
