Thank you for taking the time to leave us a review. I am so sorry to hear this arrived faulty. I will ensure this is raised to our warehouse team to review. If there is anything we can assist with, please reach out to our customer care team.
Good morning Karen,
Thank you for your feedback.
I'm sorry to hear that when your Kiki One Shoulder Midi Dress this was not as described or pictured on the website and had a part missing. This is certainly not what we would expect and I completely understand the frustration of receiving an item not as expected. We will raise this with our team to ensure that the website is up to date.
Unfortunately we do advise to allow 14 working days for returns to reach us and be processed and I apologise for any disappointment this may cause.
Kind regards, Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. We look forward to you shopping with us again soon.
Kind regards, Phase eight customer care team
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hello there,
Thank you for your feedback. we are very sorry to hear this item was unsuitable for you. We hope you were able to receive a swift refund and were able to find a suitable alternative.
Kind regards,
