“I had such hopes for this dress as it’s just my style and colour . I had seen the feedbacks from other customers but thought that Phase Eight would read them and rectify. The dress arrived totally creased as if it had been screwed up in a ball ! Such a huge disappointment ! I have obviously returned the dress and felt compelled to advise others .”
“Dress was perfect, great fit and really suited me. Unfortunately it was very creased and smelt of stale perfume. I assume it had been worn and returned. Such a shame as I have been unable to find another one.”
Good morning,
We're very sorry to hear that you haven’t received a response from our customer service team. This is not the experience we want for our customers, and we sincerely apologise for the delay. I cannot see any emails or other contact from you that has not yet been replied to, please do send your query again and we will be happy to look into this for you. Thank you for your patience—we truly appreciate it.
Kind regards, Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear your order arrived promptly, I'm sorry to hear it was creased on arrival. I have passed along your feedback to our Dispatch Team for review.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
