Hello,
I am so very sorry to hear that you received your beautiful dress in less than perfect condition, badly creased. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
If you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
Hi,
Fantastic to hear your dress arrived quickly and met your expectations! We're thrilled it looks amazing on you. If you have any more feedback or if there's anything else we can assist you with, feel free to let us know.
Best regards,
Hello,
Thank you for leaving such a positive review with us.
It's great to hear you found the service provided by our Cardiff store fantastic.
We do apologize for any creasing that occurred with you order, we will ensure steps are taken to prevent this in the future.
Thank you for shopping with us and we look forward to providing you with great service again in the future.
Kind regards
Hi there,
Thank you for your feedback, we're pleased to hear you've had a smooth shopping experience with us.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with our level of service.
We hope you have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear you are disappointed in the way that your garment arrived was packed. I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
