“Love the dress, however the way the 2 pieces of the outfit are fastened together pre purchase makes it really difficult to try on!
The separate top does give it flexibility to wear with or without, almost 2 outfits.”
Hi there,
Thank you for your feedback. We are sorry to hear you have had issues with our website, we can assure you we have our IT team on these issues 24/7 trying to ensure our website is running as smoothly as possible. We can always place orders over the phone if you experience these issues again.
Kind regards,
Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with our service to you. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hello,
I am sorry to hear that you are dissatisfied with the pricing of the item(s) you purchased. Our pricing structure is determined by your location and is affected by the current season, item popularity, sale promotions and the local market.
Whilst we apologise for disappointment caused by this, we are unable to make any amendments to our pricing structure.
We offer free delivery over £100 and free returns for orders within the UK, as this is where our warehouse is based, but do not offer this service for international orders.
You may be seeing UK promotions if you are on the UK website. You will need to change the country flag in the top right of the website, in order to view the option suitable for yourself.
According to the EU regulations, we may still set different net sale prices in different points of sale or may target specific offers only to a specific territory. This is not discriminating against any particular country, only setting our price according to local promotions.
Where a trader has several country versions of the same website, such as a web shop selling products to different countries across the EU, you should be able to choose to view which version you visit. You can view the UK website and the promotions we have to offer for our UK customers, however if placing an order to another country, you will need to use the website location suitable for this.
I hope this helps to clarify.
Kay @ Phase Eight Customer Care
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with our service.
We hope you have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for taking the time to leave feedback, we're pleased to hear that you've had a smooth shopping experience with us and that you've been able to receive a quick refund for any returned goods.
Thank you for being a valued customer.
Kind regards,
Phase Eight Customer Care
Hello, thank you for your feedback.
Our staff always enjoys reading reviews such as the one you left us!
It lets us know we are making customers happy and doing something right!
Please let us know if there is anything else you need.
Kind Regards
