Hello
thank you for taking the time to leave this feedback, I apologise that your shopping experience with us was not the high level of service you should expect to receive, I will, of course, raise these issues with the relevant department to prevent this from happening again in the future,
I apologise for the inconvenience and disappointment this has caused.
Have a lovely day
“A lovely garment. A little long, so I will need the length tailoring but not available in petite
Will have to get the steamer out as a little crumpled from postage.”
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your purchase. I'm sorry that the item was crumpled in the parcel. I will feed this back to the team. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hello, thank you for your feedback.
I am so glad to hear you are happy with your experience with us.
If you require any further assistance, please do not hesitate to contact us again.
Kind regards
Hi,
Thank you for taking your time to leave a review. We are so pleased you found our service easy to use and our clothes to be excellent quality.
We look forward to you shopping with us again.
Kind regards
Hi,
Thank you for taking your time to leave a review. We are so pleased you had an excellent customer service experience and found the return process efficient.
We look forward to you shopping with us again.
Thank you for your feed back,
I will pass your comments on to our Garment Team.
At this time only our wedding dresses are sent out in boxes all other items are distributed in bags as these are largely imported from abroad to have everything in boxes would greatly increase the price of the items.
if you ever receive an item that is creased our stores can ress these items for you free of charge.
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our service to you, your purchases and our returns process.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
