“Very poor quality, the beading and stitching were loose in a lot of places. Returned it to store, no apology from shop assistant when the poor quality was shared.”
Good afternoon,
I am sorry for the delay in processing your refund. Due to a system error, there was a delay in completing the process. I can see that this has now been resolved.
Thank you for your patience and understanding. If you need further assistance, please reach out again.
Kind regards, Phase Eight Customer Care
Thank you for your feedback. We are sorry for any delay in receiving your refund, our returns period can take up to 14 working days to process so we apologise if this period has been exceeded.
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you had a great shopping experience with us! we're sorry to hear the fit of the dress was not right for you and hope you found a suitable alternative.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
