Hello there,
Thank you for taking the time to leave this feedback. I’m very sorry for the difficulties you faced with the missing delivery and contacting us via Webchat. I understand how frustrating this must have been for you. This is certainly not a reflection of our usual services and I am very sorry that we have let you down on this occasion. We will be reviewing our processes to ensure that a situation like this does not happen again. After looking into your account, I’m pleased to confirm that your refund has since been processed.
Thank you for your patience and please accept our sincere apologies for the inconvenience. If there is anything more we can do for you, please do not hesitate to let us know via email.
Kindest regards,
Phase Eight customer care
“Love love love this dress! Not cheap at full price but I did get it in the sale and sometimes you just have to treat yourself! Have bought it to wear on a weekend away to celebrate my 50th birthday and i know i'm going to feel great in it - priceless!”
