Good morning,
We're very sorry to hear about your experience. We completely understand how frustrating this must be, and we sincerely apologise for any inconvenience caused. Please rest assured that we take issues like this very seriously, and we want to resolve this for you as soon as possible. Could you please reach out to our customer service team at webenquiries@phase-eight.co.uk or via the webchat? We will prioritise your refund and ensure this is sorted promptly. Thank you for your patience, and again, we apologise for the inconvenience.
Kind regards, Phase Eight Customer Care
“Wore this to my daughter’s wedding and was complimented throughout the day on how I looked. Loved the lacy over top which made it look special at the evening reception.”
