“I loved how the shoulders are slightly higher, and the squared buttons, it’s gives elegance to an everyday piece.
It’s a perfect wardrobe choice for summer to complete different outfits.”
Hello,
I am sorry that we are unable to cancel orders once they are placed .Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
“The square buttons were too big for the button holes. It was a struggle to do up or undo the jacket. I was disappointed, but wanted the jacket to wear on holiday so didn’t have time to return it .”
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your refund was not received within 14 working days.
Looking at your order I can see that we have refunded you in full. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from BRAND in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our products and the in-store service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
