“Its great, I really enjoy using it but wished that it came with better instructions on how to care for it. I am uncertain if I can lay it on it's side and some other concerns about caring for it.”
“For the most part I like it but it could definitely do with some improvements. The fan is loud and tends to buzz unless I slightly pop out the grill. It could also do with better ventilation for the fan. It takes about three cycles to actually dry my brush. Finally I wish the inside had a mirror finish and larger UVC light. It has a tiny UVC light that gets blocked by the brush so it’s only sanitizing the small part of the bristles it actually hits. I ended up putti big some chrome tape on the inside to try and reflect the UVC light around a bit more.
I do really love that the tooth brush can just hang in it while it’s mounted to the wall so I don’t have to worry about bathroom fallout landing on my brush anymore.
I’d be happy to see some improvements in the future though,”
“I realized ai made a mistake purchasing this product. All these years I have never “sanitized “ my toothbrush and now all of a sudden I’m doing it. It is one more thing Ivecaffed to my long list of things to do each day. I don’t think I would recommend the product as it is too bulky and not worth it. Otherwise the product seems to work as intended.”
Hi there, Thank you so much for taking the time to share your valuable feedback on our BrushGuard UV! We truly appreciate it.
If you have any further questions or need any assistance with your BrushGuard UV or any other products, please don't hesitate to reach out. Our dedicated customer support team is always here to help.
Thank you,
Phonesoap support
“The BrushGuard works well and does a good job of drying the toothbrush head. The cosmetics of the product are less then expected or desired from PhoneSoap. The battery life between charges is not long enough and becomes a nusance because ther is no low nbatter notification. Finally it is not clear if the toothbrush head should face down or toward the fan. The website show both way in different areas.”
Dear Fred, Thank you so much for taking the time to share your feedback on our BrushGuard UV. We truly value your input and appreciate your kind words about the product.
We are sorry that the positioning of the toothbrush wasn't clear! However, we recommend facing the brush towards the UVC light.
We want you to be completely happy with your purchase. If you aren’t satisfied, you can return your product for a full refund within 30 days of the day it shipped.
Please let us know if you have any other questions or concerns, and we would be more than happy to assist you!
Phonesoap support.
“I use a Sonicare toothbrush with a sanitizer built into the charger for adult toothbrushes, but my child's toothbrush doesn't fit. I was very excited to try this since it dries toothbrushes. We had been putting child toothbrushes in our Home Soap prior to trying this. The box came with a QR code instead of instructions, which I am fine with, but I can think of several less tech-savvy relatives that wouldn't know what to do. When I pulled up the link in the QR code, I couldn't find instructions to use the device. Maybe I just overlooked them. A few days later, after watching a video on Facebook about this product, I realized I had the toothbrush turned the wrong direction the entire time I'd been using it. The product is advertised as drying your toothbrush, but every time I've used it, my son's toothbrush is still wet, even after trying to knock off excess moisture beforehand. I'm not sure if mine is defective or if this just isn't the product I had hoped for. I haven't figured out a way to shut it without automatically running a cycle. Maybe it's just me, but I think that would be a nice feature. Since the toothbrush is never dry anyway, I may go back to putting toothbrushes in my Home Soap to sanitize all of it instead of just the toothbrush head.”
Hi there, Thank you so much for taking the time to provide us with your feedback on the BrushGuard UV. We truly appreciate your valuable input and the opportunity to address the issues you encountered.
Firstly, we apologize for the inconvenience caused by the sizing issue with your child's toothbrush. We understand how frustrating it must have been, especially since you were eager to try our product for its drying features. We will consider adding compatibility with different toothbrush sizes in future updates.
We are sorry to hear that you had difficulty locating the instructions for the device. Though we provided a QR code for convenience, we realize that it may not be user-friendly for everyone. Rest assured, we will work on making the instructions more readily accessible to cater to users of all tech-savviness levels.
Regarding the issue with the toothbrush not drying properly, we are sorry for any confusion this may have caused. It's possible that there was a mistake in the positioning of your toothbrush, but we understand that this information was not initially clear. We will ensure that our instructional materials are more explicit in guiding users on the correct orientation for optimal drying.
We also appreciate your suggestion for a shut-off feature. While our current design may not include this option, we will certainly consider your feedback as we continue to improve the product. Your feedback will be instrumental in helping us enhance the BrushGuard UV's performance and usability.
Once again, we sincerely thank you for sharing your thoughts. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are committed to making things better and ensuring your complete satisfaction.
Warm regards,
Phonesoap support.
“We’re a Phone Soap family. We all have some PS products. BrushGuard UV is easy to use and fits our electric brush heads without problems. Comes with the assurance one gets w/ a PS product.”
