“I use a Sonicare toothbrush with a sanitizer built into the charger for adult toothbrushes, but my child's toothbrush doesn't fit. I was very excited to try this since it dries toothbrushes. We had been putting child toothbrushes in our Home Soap prior to trying this. The box came with a QR code instead of instructions, which I am fine with, but I can think of several less tech-savvy relatives that wouldn't know what to do. When I pulled up the link in the QR code, I couldn't find instructions to use the device. Maybe I just overlooked them. A few days later, after watching a video on Facebook about this product, I realized I had the toothbrush turned the wrong direction the entire time I'd been using it. The product is advertised as drying your toothbrush, but every time I've used it, my son's toothbrush is still wet, even after trying to knock off excess moisture beforehand. I'm not sure if mine is defective or if this just isn't the product I had hoped for. I haven't figured out a way to shut it without automatically running a cycle. Maybe it's just me, but I think that would be a nice feature. Since the toothbrush is never dry anyway, I may go back to putting toothbrushes in my Home Soap to sanitize all of it instead of just the toothbrush head.”
Hi there, Thank you so much for taking the time to provide us with your feedback on the BrushGuard UV. We truly appreciate your valuable input and the opportunity to address the issues you encountered.
Firstly, we apologize for the inconvenience caused by the sizing issue with your child's toothbrush. We understand how frustrating it must have been, especially since you were eager to try our product for its drying features. We will consider adding compatibility with different toothbrush sizes in future updates.
We are sorry to hear that you had difficulty locating the instructions for the device. Though we provided a QR code for convenience, we realize that it may not be user-friendly for everyone. Rest assured, we will work on making the instructions more readily accessible to cater to users of all tech-savviness levels.
Regarding the issue with the toothbrush not drying properly, we are sorry for any confusion this may have caused. It's possible that there was a mistake in the positioning of your toothbrush, but we understand that this information was not initially clear. We will ensure that our instructional materials are more explicit in guiding users on the correct orientation for optimal drying.
We also appreciate your suggestion for a shut-off feature. While our current design may not include this option, we will certainly consider your feedback as we continue to improve the product. Your feedback will be instrumental in helping us enhance the BrushGuard UV's performance and usability.
Once again, we sincerely thank you for sharing your thoughts. If you have any further suggestions or concerns, please don't hesitate to reach out to us. We are committed to making things better and ensuring your complete satisfaction.
Warm regards,
Phonesoap support.
“We’re a Phone Soap family. We all have some PS products. BrushGuard UV is easy to use and fits our electric brush heads without problems. Comes with the assurance one gets w/ a PS product.”
“It's pretty cool and I use it while traveling to make sure my toothbrush head stays clean and dry, especially before repackaging.
My only gripe is with the integrated fan.
1. The fan blows inward towards the toothbrush. I think it'd be better to blow outward since it's a well known fact that there's is lots of particulate matter in the air in the bathroom.
2. The fan cover is too close to the fan blades because unless it's positioned just right, you can hear the tick ticks of the blades hitting the cover.”
“Super conveienent and I feel so much better knowing that my toothbrush is sanitized daily--especially when traveling. The fact that it's also magnetic makes it perfect for taking on a cruise where the walls of the bathroom are metal.”
